Effective 15th May 2018
Starting Conversation ® is a trading name of Leading Conversations Ltd, a company registered in England and Wales number: 08708051
We are committed to protecting your privacy. We will only use the information that we collect from you lawfully, in accordance with the Data Protection Act 1998 and the General Data Protection Regulations.
This applies to information that is gathered automatically as you use the website (via cookies) as well as any information you submit to us voluntarily.
Information we collect and the reasons for doing so
When you contact us
If you contact us via email, phone, post or the contact form on our website, we collect relevant information you provide to us, which may include name, email address, phone number and postal address.
The legal basis (according to article 6 of the General Data Protection Regulation (GDPR)) for doing so is our Legitimate Interests – we require this information in order to respond to your enquiry and provide a service.
If you agree to receive email marketing by completing the sign up form
When you sign up to receive email marketing, we collect your name and email address. We will use this to send you information about Starting Conversations, our products and services as well as special offers.
The legal basis (according to article 6 of the General Data Protection Regulation (GDPR)) for doing so is Consent – when you sign up to receive email marketing you will explicitly give us permission to process your data for this purpose. You can withdraw this consent at any time by clicking on the ‘unsubscribe’ link at the bottom of the emails.
When you use our website
Please note that some of these cookies may be placed by third party service providers who perform a function for us. The third party services this site uses are Google Analytics and Facebook Pixel.
You can find out more about controlling, opting-out and deleting cookies, here.
By continuing to use this website without adjusting your browser’s cookie settings you agree that we can place these cookies on your device.
When you make a payment
If you pay us by credit or debit card, we use an external secure processor. We do not receive your credit card details.
If you pay via BACS we only receive the information the bank uses to identify the payment, such as a name and/or reference number.
Payment gateways and other payment transaction processors (such as Stripe and PayPal) have their own privacy policies in respect to the information they collect for your purchase-related transactions.
Where your data is stored
As with most small businesses, we use mainstream software to manage customer records, send emails, manage financial records etc. This means much of our data is held on servers within the US by suppliers who are part of the EU-US Privacy Shield, which requires them to provide protection similar to GDPR.
How long we keep your data
We only keep your data for as long as necessary for accounting, legal or reporting reasons.
Records will be regularly reviewed to ensure that data is not held longer than necessary.
Data that is found to have passed the retention period will be destroyed in a secure manner.
Sharing your Data
We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so.
We may need to share your personal data with our outsourced support team, for our own business, which includes a web developer, virtual assistant and accountant. They have limited access to your data, where there is a business need, and only access it using our software.
Our team are contracted to strict confidentiality, and may only process data in accordance with our instructions.
Where you have given us consent to process your data you have the right to withdraw your consent at any time. You can do this by contacting Starting Conversations directly via email or post using the contact details above. You can also click on the unsubscribe link at the bottom of our emails.
You also have the following rights regarding your data:
- The right to request to access your personal data that is held by Starting Conversations.
- The right to rectify any errors if your personal data is inaccurate or incomplete.
- The right to request the deletion or removal of personal data.
- The right to request that restrictions are placed on the processing of their personal data.
- The right to object to the processing of your data.
Requests in regards to these rights should be made in writing to the email given above.
If you have any concerns about the way Starting Conversations has processed your data, you should lodge a complaint to the Information Commissioner’s Office.